Retail - Team Leader

Application Deadline: 26 October 2026

Department: Team Leader

Employment Type: Part Time

Location: Harrogate

Compensation: £13.35 / hour

Description

Joining us – it’s more than just a job!

Join a team that has been baking fresh, quality products since 1885. From our beginnings in Scarborough, we have grown to nearly 160 shops across Yorkshire, Lincolnshire and the North East—but our commitment to great products, exceptional service and strong local communities continues to guide everything we do.

Our two bakeries are a big part of who we are. It’s where our bakery teams bring together quality ingredients, traditional know-how and modern production methods to make the products our customers enjoy every day. From making and baking to packing and delivering, a lot goes on behind the scenes to ensure our shops are stocked with fresh, great-tasting products.

Our success is built by passionate people working together across our bakeries, shops and support teams. When you join us, you’ll be valued for the contribution you make, supported to develop and given opportunities to share ideas and make a meaningful difference.

We’re proud to offer a welcoming and inclusive workplace where people from all backgrounds can grow, succeed and thrive. If you’re ready to build your career with a business that values its people and heritage while continuing to look ahead, we’d love to hear from you.

What makes a brilliant Retail Team Leader?

You don’t need to know everything from day one—we’ll give you the training and support you need. What matters most to us, is that you bring a positive attitude and enjoy making a difference for customers.

You’ll be:

Friendly and customer-focused – you lead by example, helping your team create a warm welcome and a great experience for every customer.
A supportive team leader – you bring people together, offer encouragement and help everyone play their part.
Reliable and responsible – you’re ready to take ownership, keep things running smoothly and maintain high standards throughout your shift.
Ready to take the lead – as a key holder, you’ll take responsibility for opening and closing the shop and lead the team when the Shop Manager isn’t there.
Positive and motivating – you bring a can-do attitude and encourage your team to give their best.
Confident making decisions – you’re comfortable solving problems, setting priorities and knowing when to ask for support.
Ready to learn and develop others – you’re keen to build your own skills while helping your colleagues grow in confidence.
Comfortable in a fast-paced environment – you enjoy staying busy, organising priorities and making sure customers continue to receive great service.
Committed to food safety – you’ll follow all hygiene, allergen and safety procedures, including our standards for nails, jewellery and piercings. It’s all part of keeping you, our customers and our products safe.
Flexible – wherever possible, we offer set shifts and provide rotas three weeks in advance, but some flexibility to work different shifts, including evenings and weekends, may be required.
Comfortable handling food – this is a food-handling role, so you’ll need to work with our full range of products, including meat and items containing allergens.

What’s in it for you

Alongside your salary, you’ll also get lots of other great benefits too, including:

Colleague discount– which you can share with your family
Holidays– you’ll start with 28 days, including bank holidays, and earn even more the longer you’re with us!
Free coffee– it’s our own blend and we think it’s fantastic! Enjoy free coffee whenever you’re on shift.
Progression and career opportunities– with nearly 160 shops serving great bakery products to communities across the region, there are plenty of opportunities to learn, grow and take the next step in your career with us!
Free Employee Assistance Programme– confidential support for you and your family whenever you need it.
Recognition and long-service awards– because great work and loyalty deserve to be celebrated!
Comprehensive training programmes– we’ll give you the skills, knowledge and confidence to do a great job and grow with us!

What happens after you apply?

We’re lucky to receive lots of applications, and we really appreciate the time and effort that goes into every one. Each application is carefully reviewed by a member of our team.

If your skills and experience look like a great match, one of our team will be in touch to tell you more about the role and guide you through the next steps. Although the exact process may vary depending on the role, so not every stage will always be needed.

Hiring manager review– we’ll take a closer look at your application.
Telephone conversation– an informal chat to get to know you and tell you more about the role.
Face-to-face interview– your chance to meet us and find out whether the role feels right for you.
Outcome– we’ll let you know the result and explain what happens next.

Everyone is welcome

We’re proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels respected, included and able to be themselves.

We make recruitment decisions based on your skills, experience and potential. If you need any reasonable adjustments or additional support during the application process, just let our us know—we’ll be happy to help.

Hiring Manager Review

Telephone Conversation

Face-to-Face Interview

Outcome